SHIPPING
FREE INTERNATIONAL SHIPPING
Hong Kong & Macau: For orders over HK$599
Rest of the World: For orders over HK$999 (~US$133)
PROCESSING TIME
In Stock Items:
Dispatched in 3 business days
Pre-order Items / Customised Jewelry:
Dispatched in 10-15 business days
Customised / Made-to-order Items for Furbabies:
Dispatched in 15-20 business days
TRACKABLE DELIVERY | DELIVERY TIME
Hong Kong: SF Express [1-2 days]
Macau / Taiwan: SF Express [2-3 days]
Rest of the world: e-Express* [7-14 days]
*For bulky items (Stairs/ Steps), GOGOVAN will be arranged for delivery (Free shipping is also included). Customer need to pick up the goods at the van downstairs. Door delivery is not applicable. If you require door delivery, please leave us a remark and is subject to additional charge. We will arrange the logistic with you via whatsapp/call when the goods are ready to dispatch.
*e-Express is a speedy and trackable delivery solution offered by the HK Post.
**For international orders, bulky items (Dog Beds & Carrier) are not eligible to Free Shipping Policy.